In Store Refund & Exchange Policy

If you’re looking to return or exchange your order for whatever reason, we’re here to help! We offer free returns or exchanges within 7 days of receiving your over-the-counter order. You can return your product for store credit, a different product, or a refund to the original payment method.

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Refunds do not include any shipping and handling charges shown on the packaging slip or invoice. Shipping charges for all returns must be prepaid and insured by you. You are responsible for any loss or damage during shipment. We do not guarantee that we will receive your returned item. Shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping.

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Please note the following exceptions to our return and exchange policy:
   •    Discounted items are final and cannot be returned or exchange.
   •    Items intended for personal use, such as Hand Sanitizers & Thermometers, are final sale for hygienic purposes.
   •    Returned items must be returned unopened, in original packaging and accompanied by a receipt.
   •    Returned items must have no visible signs of wear or use.

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As per the guidelines of the Ontario College of Pharmacy, “Medications which are returned to the pharmacy cannot be re-dispensed to another patient”, therefore we cannot offer any refunds on any prescription medications once they have left the pharmacy.

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If a refund has been issued, please allow 3-5** business days for this change to be reflected on your statement. To initiate a return or exchange, please call Belmont Drugs Pharmacy at (519) 576-6363 and speak to one of our staff members.

**Wait times may vary depending on your banking institution.

 

Counselling Policy

Have a question? Our Pharmacists are available by phone & email if you wish to speak to a medical professional. Whether you may have a question regarding an over the counter product, or concerns regarding your refills, we are your one-stop-shop for managing your health. We can be reached at (519) 576-6363 or Info@belmontdrugspharmacy.com Our Pharmacists will do their best in providing you the information and tools required to answer your concerns and better your health.

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Complaints Policy

If you wish to make a complaint or express your concern regarding an incident, please contact our Pharmacy Manager  at (519)576-6363 or by email info@belmontdrugspharmacy.com. We will do our best to rectify the situation and also provide you with any medical advice required. Our patient’s health and safety are our top priority; therefore, each complaint will be handled diligently with the utmost of professionalism until you’re satisfied.

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Shipping Policy

Shipping Carrier:
At Belmont Drugs Pharmacy, we utilize Purolator as our primary shipping carrier for delivering orders to our valued customers.

Delivery Timeframe:
For orders within Ontario, customers can typically expect to receive their packages within 1-2 business days. However, delivery times may vary depending on the specific destination and any unforeseen circumstances. For orders outside of Ontario, delivery times are contingent upon the distance from our location in Kitchener. While Purolator strives to deliver promptly, the timeframe may vary based on the destination and other factors beyond our control.

Shipping Rates and Fees:
Customers should be aware of any applicable shipping rates and fees associated with their order. These charges may vary depending on factors such as package weight, dimensions, and destination. Clear information regarding shipping costs should be provided at the checkout stage or on our website.

Return Policy:
We understand that there may be instances where customers need to return a product. In such cases, please note the following guidelines:

1. Responsibility for Delivery Charges: Customers are responsible for covering the delivery charges associated with returning a product to Belmont Drugs Pharmacy.

2. Product Condition: Customers must ensure that the returned product is in its original condition and packaging, free from any damage or signs of use.

3. Safe Return Delivery: Customers are responsible for ensuring that the return package is adequately protected and securely packaged to prevent any damage during transit.

4. No Guarantee for Return Delivery: While we strive to provide excellent service, we cannot guarantee the successful delivery of returned items to our pharmacy. Customers are encouraged to use a reliable shipping method with tracking capabilities for their return shipments.

Additional Information:

1. Delivery Tracking: Upon shipping, we will provide a tracking number that allows customers to monitor the progress of their order until delivery.

2. Shipping Restrictions: Certain products may be subject to shipping restrictions or regulations based on their nature, size, or destination. Customers should review any relevant restrictions before placing an order to ensure compliance with local laws and regulations.

3. Shipping within Canada: We can only ship orders within Canada. Unfortunately, we do not offer international shipping at this time.

4. Shipping Disclaimers: Belmont Drugs Pharmacy reserves the right to modify shipping methods, carriers, or delivery times without prior notice, especially in cases of unforeseen circumstances such as inclement weather or carrier delays. While we strive to provide accurate shipping estimates, actual delivery times may vary and are not guaranteed.

5. Lost or Delayed Shipments: In the rare event of a lost or significantly delayed shipment, customers should promptly contact Belmont Drugs Pharmacy to initiate an investigation and resolution process. We will work closely with the shipping carrier to track down the package and resolve the issue in a timely manner.

6. Policy Updates: Belmont Drugs Pharmacy reserves the right to update or modify our shipping policy as needed without prior notice. Customers are encouraged to review the policy periodically for any changes or updates.

By placing an order with Belmont Drugs Pharmacy, customers acknowledge and agree to comply with the terms and conditions outlined in our shipping policy. If you have any questions or require further clarification, please do not hesitate to reach out to our customer service team for assistance.